Tips for Recognising Differences in British and American English

British and American English have real differences in spelling and grammar that can make your business writing look sloppy if you mix them up.

Guidelines for Office Memos

Good office memos are brief and direct, tailored to your audience, and include only information the recipients actually need to know.

Letter of Apology Following a Complaint

How to write an apology letter that addresses customer complaints and restores confidence in your business.

Letter of Complaint Regarding Team Member

Know when and how to file a formal complaint about a coworker without damaging your working relationship.

Business Letters and Call to Action

End your business letters with a call to action that identifies what your reader needs and gives them a clear reason to act.

Do You Respond Well to Letters of Complaint?

A bad response to complaint letters can damage your business relationships, but most organisations don't realise their replies aren't good enough.

Focusing on the Positives in a Business Letter

Even bad news lands better when you choose your words carefully and focus on solutions instead of problems in business letters.

Format and Fonts in Business Letters

The right format and font choice can shape how readers perceive your business letter and its message.

Striking the Right Tone in a Business Letter

The right tone can make or break your business letter, so figure out your subject and purpose before you start writing.

Do You Use Correct Vocabulary in Business Letters?

Check if your business letter vocabulary is right for the job with this self-assessment questionnaire.