Tips for Recognising Differences in British and American English

Great business letters require grammatical correctness and consistency, but the upholding of such standards is under threat from the creeping influence of Am...

Guidelines for Office Memos

Office memos, also known as memoranda or sometimes “internal letters,” are a type of brief business communication through which employees exchange only i...

Letter of Apology Following a Complaint

When customers or clients complain to an organisation they expect a response. Failure to receive an adequate reply often convinces them that their complaints...

Letter of Complaint Regarding Team Member

Complaining about a team member should never be taken lightly. After all, you must work with him or her every day and formally complaining to others, rather...

Business Letters and Call to Action

A very easy way to increase the effectiveness of a business letter is to conclude your message with a call to action. This suggestion will either implicitly...

Do You Respond Well to Letters of Complaint?

Customers or clients who write letters of complaint expect something from a company in return, at the most basic level an acknowledgement of their communicat...

Focusing on the Positives in a Business Letter

There’s no doubt that people respond better to positive sentiments, so focusing on favourable and encouraging information is a smart idea when writing busi...

Format and Fonts in Business Letters

How a business letter looks can have as much impact as what a business letter says, so selecting an appropriate format and font to convey your message should...

Striking the Right Tone in a Business Letter

Getting the tone is the key to writing an effective business letter. 'Tone' is basically the attitude of the letter, how the writer is getting across his or...

Do You Use Correct Vocabulary in Business Letters?

The type of vocabulary used in a business letter helps to set the tone of the letter. This means that the vocabulary must be correct for the purpose of the l...