Questionnaires

Self-assessment tools to evaluate your business writing skills and company communication standards. Topics include letter effectiveness, style guides, editing, formatting and complaint handling.

Do You Respond Well to Letters of Complaint?

A bad response to complaint letters can damage your business relationships, but most organisations don't realise their replies aren't good enough.

Do You Use Correct Vocabulary in Business Letters?

Check if your business letter vocabulary is really working by answering these eleven questions about tone and word choice.

Questionnaire: Are Your Business Letters Positive?

Check if your business letters have the right tone by answering this quick questionnaire about positive writing.

Questionnaire: Do You Edit Business Communications Effectively?

Test your business editing skills with this quick questionnaire to see how well you catch errors and improve clarity.

Questionnaire: Do You Format Business Letters Correctly?

Most business letters get the formatting wrong, but this questionnaire helps you check if yours follow the proper rules.

Questionnaire: Do You Write Effective Business Letters?

Test your business letter writing skills with this simple questionnaire to see if you're communicating effectively.

Questionnaire: Does Your Company Have an Effective Style Guide?

Use this questionnaire to check whether your company's style guide actually works and covers the formatting rules your team needs.